Refund policy

Refund & Return Policy – BuzzClock

At BuzzClock, we want you to feel confident in your purchase while keeping things fair and straightforward.

 

 

Returns & Refunds

We offer returns within 30 days of delivery only if the “30-Day Warranty” was purchased at checkout.

The 30-Day Warranty is an optional add-on ($4.99) that allows you to request a return or refund if you’re not satisfied with your order.

To be eligible for a return:

  • The 30-Day Warranty must have been added to your order

  • The item must be unused

  • The item must be in its original packaging

  • The return must be requested within 30 days of delivery

If your order did not include the 30-Day Warranty, it is considered a final sale and is not eligible for return or refund.

 

 

Return Process

To start a return, please contact us at:
Shopbuzzclock@outlook.com

Include:

  • Your order number

  • Reason for return

Our team will respond within 24–48 hours (Monday–Sunday) with the next steps.

 

 

Return Shipping

Customers are responsible for return shipping costs.
 We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

 

 

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • If approved, your refund will be issued to your original payment method

Please allow additional time for your bank or payment provider to process the refund.

 

 

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Clear photos of the issue

We will replace the item or issue a refund based on the situation.

 

 

Support

For any questions, concerns, or feedback, contact us at:
Shopbuzzclock@outlook.com

We aim to respond within 24–48 hours (Monday–Sunday).